How To Ask For Feedback Via Text Messaging


You may well have a customer database with mobile contact numbers, if so, you can ask your customers for feedback through a simple SMS Text Message. This service is easy to use for both you and your customers, all you have to do is upload your customers’ salutation and mobile number and the Working Feedback system will do the rest for you.

Where You’ll Find The Feedback Via Text Feature

This blog shows you where to find the template for Working Feedback’s SMS Text Message Service, so that when you’ve filled in the basic details and uploaded it through your business dashboard, your customers will receive a text asking them for feedback. Once they reply by text, our feedback team will approve it before uploading it onto our system.

Step One: Log In To Your Dashboard And Find The Feature

To start things off, you’ll need to log in to your dashboard. Only Working Feedback clients have access to their Dashboard; if you don’t have your access details yet, contact us via the form at the bottom of this page or call on 0800 043 2100.

Once, you’re in, you need to click on the by using our SMS text messaging service’ option in the menu:

Text Feedback (Image 1)

Step Two: Download And Fill In The Feedback Template

Once you’ve clicked on this it will launch the page you need to download our Standard (Excel CSV file) Feedback Template. From here, you need to fill in the specified fields for all of the customers that you want to hear from. Save the document where you are likely to remember it.

Text Feedback (Image 2)

Step Three: Upload Your Template

Go back to your Working Feedback Dashboard and click the ‘Upload File’ button. After you have done this simply click continue to be taken to a summary page. Here you can see all of the details of your chosen customers. Click ‘Send Texts’ to finish the process.

Then We Handle All The Responses

Within a few minutes of you uploading your spreadsheet, Working Feedback will send out texts to everyone in the document, asking for their feedback. When they reply to us, we moderate their feedback and put add onto our system.

If you’d like to find out more about this service please contact us on 0800 043 2100 or at [email protected].

Text Feedback (Image 3)








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