This service also helps with your Regulatory Compliance
Providing evidence of impartial feedback can sometimes be time-consuming and not least, never to hand when needed most. Not anymore, we provide an independent, third party feedback service and the reviews that we moderate are collated and always to hand for you.
Working Feedback gives us an edge over our competitors and can make such a big difference to us getting the client.John Palmer
Core Working Feedback Features For Financial & Insurance Companies
Reply-Paid Feedback Forms
The service provides feedback forms which you then hand to your clients. These stylish A5 forms are self-seal and postage paid back to Working Feedback ensuring a genuine third party moderation.
Working Feedback also provides bespoke feedback forms branded for your business (please ask for further details).
Request Feedback By Email
If you use email as a form of communicating with clients; the service provides a smart email request that although generated by you is sent via your Working Feedback dashboard. You’re in complete control as to when and how many emails you wish to send at any time.
Once sent, the system automatically sends a reminder if there has been no response within a number of days. Of course, any responses come back to Working Feedback to handle.
Ask for Feedback By Text
You may well be using SMS texting for updating your client base so you’ll be using patient mobile numbers. The service gives you the ability to ask for feedback via text. It’s a simple, convenient way of capturing patient feedback from those people more comfortable using their mobiles.
Include A Feedback Form On Your Website
Start getting clients to interact with your website by including a feedback form as a dedicated page within your site. It looks professional and encourages visitors to your site; you can even make it part of your client aftercare by sending the web link to your clients.
All responses come directly to Working Feedback to moderate before making live.
You Receive Regular Feedback Statements
As well as being notified each time a review is made live, you’ll automatically receive a monthly feedback statement by email. This is packed with useful information including all your current reviews, the ratings, pending constructive feedback and any replies that you’ve made.
You also have the ability to log in to your Dashboard at any time and request a feedback statement for a specific date range or in their entirety.
You’re One Of The Most Recommended
You also receive an enhanced listing on the Most Recommended sites. Our online directories of UK professional services highlight you and displays all your reviews as well as sharing the content with Google to help improve your online presence.