Frequently Asked Questions

Does Working Feedback work for any business?

Yes, there isn’t a professional business that wouldn’t benefit from Working Feedback in some form whether its for collecting feedback, generating referrals or raising your Google profile. The service is available to any UK business or service.

How do you get feedback & referrals for my business?

We give you an impartial feedback system for you to collect feedback & referrals from your customers. We provide you with branded feedback cards that come back to Working Feedback. As a third party, we find that the response is much higher & customers are much more willing to respond (the cards are also postage paid).

What does Working Feedback do with the feedback?

We put it to work. Every piece of feedback is read and verified before it is used. When we are happy with the content we make it work online by feeding it to your website, social media & Google. We also send you an email to tell you when feedback has been received.

What if my business has already collected testimonials?

Working Feedback will take existing testimonials & put them to good use. As long as they are recent they’ll be included within the search engines & social media.

What happens with negative feedback?

Any negative or constructive feedback about you it does not go in the public domain. It is sent by email only to you in confidence and it is your decision whether you wish to follow up on it. (Although constant negative feedback will result in us reviewing the service we provide to you.)

What is a referral?

A referral is a new business lead from one of your customers; this means that you’ve a business opportunity with the confidence that you’ve been personally recommended. Receiving a referral by this method gives you a 60-80% chance of conversion. What would just one referral be worth to you?

What happens when you generate a referral for my business?

We send an email to you straight away with their contact details & information on who it came from as well as the positive feedback that was left about you.

Does Working Feedback help my business to meet any regulatory requirements?

Yes, the Working Feedback service helps a number of industries required to have a feedback system in place. These include financial services e.g. financial advisers who adhere to FSA (Financial Services Authority). Those in the care industry as required by CQC (Care Quality Commission) such as care homes, first aid providers, dentists, cosmetic surgeons are also helped by Working Feedback.

Can the testimonials be shown on my own website?

Yes, Working Feedback provides a (RSS) code that feeds testimonials directly to your own website. You don’t need to do anything else as it automatically updates your site each time we make your testimonials live. This also helps maintain regular content updates for Google.

How does Working Feedback help with my Google rankings?

We do this by feeding your testimonials to a number of online sources. The internet loves regular content & this is exactly what Working Feedback does for businesses. The majority of our customers see an immediate benefit on Google through the feedback managed by us.

What is The Disc Directory? is the on-line conduit for testimonials through Working Feedback. Testimonials are fed through The Disc and this is what gives businesses a higher profile through Google etc. The Disc Directory is also a comprehensive business directory with almost 2 million UK businesses listed.

How are testimonials fed to my Twitter, Facebook and LinkedIn accounts?

We give you simple instructions on how to set up this automated process. Working Feedback can even help you get started if you don’t currently use social media.

Why is social media important for business?

Social media now recognises the importance of business involvement & companies use Twitter & Facebook as a marketing tool for raising their profile & communicating with existing customers & suppliers. It’s free, has lots of users & is becoming more popular for finding business services. Working Feedback ensures that your social media profile is regularly maintained by feeding your testimonials directly to your Twitter & Facebook.

How much does the Working Feedback service cost?

There are a number of options available depending on the size of the business. Most businesses are pleasantly surprised at how little the service costs. Please do contact us on 0800 043 2100 or through our Contact page.

How long is the Working Feedback service provided for?

12 months with the option to renew.

Are feedback cards designed with my business logo & branding?

Yes, the cards are designed with your branding. The reverse side is postage paid back to Working Feedback. Once you approve the design, we get them printed & delivered to you at a UK address. See How it works

How many feedback cards does my business receive?

Depending on the service you choose there is a minimum of 1000 branded, A5 reply paid postage cards.

What if I need more feedback cards?

Not a problem, although there is a charge depending on the number and type of cards required. We will always quote in advance for either extra quantities or a reprint with design changes if required.

I want the service NOW, what do I do?

A wise decision, call us now on 0800 043 2100 or email Working Feedback .