Estate agents do get a rough deal. Most consumer surveys still put them up there with builders and utility suppliers for bad experiences.
Times have changed though, the internet has transformed the industry giving buyers and sellers the ability to choose. Why market your property with an agent that has a chequered reputation, whether it’s justified or not?
It’s not surprising that word of mouth has become so important to estate agents. Now, there are a number of agents taking the lead in finding out exactly how customers feel about their experiences. The service is provided by Working Feedback and it helps agents get an impartial perspective on what they do well and more importantly what they could be doing better!
Chapplins Estate Agents (part of TEAM) based in Havant and Fareham, Hampshire are active in trying improve their service to clients and have benefited in more ways than expected. Google has rewarded them by showing their testimonials to potential clients and highlighting them with star ratings.
To find out how this feedback service works for estate agents contact:
Philip Molden, Director at Working Feedback
Tel: 01730 234526Share Tweet