From 1 April 2015, dental practices providing treatment commissioned by NHS England are required to implement the NHS Friends and Family Test (FFT).
The FFT is a feedback tool that supports the fundamental principle that people who use NHS funded services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.
Up to now, dentists either NHS funded or private have not been required to have a true feedback mechanism in place. The Working Feedback system already delivers this service as well as providing a much more comprehensive marketing driven feedback process. To find out more about the FFT requirements and how your practice could introduce this service immediately please <<CLICK HERE>>